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Application Support Engineer @ Collectivehr

Gdańsk full-time

B2B: 10000 - 17000PLN net/month
Main Role: IT Sales/Customer Service/Support 
Must-have: Technical Support  Databases  Java  English  French 
Nice-to-have: IaaS  OLAP  XML  ESB 


We are a group of IT recruiters for whom IT recruitment is a passion

As a L2 Application Support, you’ll join the Client’s Team, based in Olivia Centre in Gdańsk and contribute to a team environment that will have both local and remote leadership. Apply, if you want to gain experience in an international company and have the opportunity to work in Guidewire’s Support Centre for Europe.

What will you find in our client’s company:

  • Flexible working hours, you can come to the office between 07:30 and 09:30 AM
  • From time to time, you can  work remotely.
  • Training budget – obtain professional Microsoft, ISTQB, OCJP and PSM certificates
  • Knowledge Sharing – host presentations and workshops at internal and external event
  • English classes – learn the language at the office for free
  • Multisport card – get access to plenty of fitness clubs and work out in the most convenient location
  • Private medical healthcare – take good care of your and your family’s health
  • Kudo – get „thank you” notes from colleagues in return for your help and exchange them to vouchers or cinema tickets
  • League of Geeks – join our gaming platform and score points for your positive behaviour and support given to colleagues
  • Sports teams, training programs, and biking and running competitions – take up the challenge!
  • Petrus Awards – win a special prize for your remarkable achievements
  • Blog – join our blog writers’ team!
  • Summer Party and Christmas Party
  • Team Hangouts – spend time with your teammates playing pool, paintball, and board games

Your tasks include:

  • Ability to work in rotational shifts
  • Gain proficiency in InsuranceSuite software and relevant diagnostic tools. Future responsibilities may include gaining knowledge of Guidewire’s other offerings to support multiple base products
  • A large aspect of the position involve commitment to customer SLA’s. While the Response Analyst will work during normal business hours, high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues). We are open to flexible work shifts outside of a standard 9AM-6PM working hours
  • Documenting and maintaining all steps and processes for common support tasks and deployments
  • Executing runbook procedures and recipes to triage cases for disposition (ex. Customer reports system slowness, customer reports missing data files, etc.)



Must have

  • Strong communication and interpersonal skills
  • Demonstrated problem solving skills
  • Experience with a commercial customer regarding incident tracking or CRM system
  • Experience using a software defect tracking system such as JIRA
  • Ability to prioritize tasks in a dynamic work environment
  • Working with leading cloud platform Infrastructure as a Service (IaaS) providers such as AWS or Microsoft Azure
  • Knowledge of ESB integration software for connecting applications, data sources, and API’s such as Mulesoft or SSIS
  • Basic understanding of data-warehousing (DW) and BI Design best practices and techniques
  • Basic understanding of relational database theory and related project experience (i.e. data modelling, normalization, OLAP theory, etc.)
  • Experience in or knowledge of frontend web technologies (JavaScript and AngularJS) or similar
  • Proficiency in English
  • Proficiency in French


Nice to have

  • Relevant work experience in a customer-facing support or services role within a technology-oriented company
  • Exposure to broad technical skills such as Object Oriented programming (JAVA, C#, or similar), relational databases (data modelling/SQL), web UI (design and development), XML, application architecture
  • Orientation to detail
  • Ability to work independently and within a team


Salary:  Set individually depending on experience and skills

Start date: ASAP


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